Return Policy
Returns & Exchanges:
We are proud of our Lilla
Bello Store collection and want you to be perfectly
satisfied with your purchase. If you are not satisfied
with your purchase, return the unused item in its
original condition within 14 days of receipt of
merchandise for a full refund, exchange or store
credit, less shipping costs. Returns and exchanges
are accepted on items that HAVE NOT BEEN WORN, ALTERED,
OPENED OR WASHED, and with ALL ORIGINAL PACKAGING
and TAGS in tact. Custom orders & perishable
items are not returnable or exchangeable.
Returning Your Item:
Once we receive your package,
we will refund your credit card or issue you a Lilla
Bello Store credit via e-mail. Your store credit
is valid for 90 days. We will notify you via e-mail
once your return has been processed. Please note
that your financial institution will likely take
approximately 7-10 business days to reflect this
transaction.
How to return your item:
Please contact us at store@lillabello.com
before returning any merchandise to notify us of
your pending return shipment, with a reason for
your return. We will reply to confirm that your
merchandise qualifies for a refund or exchange,
or in the case of a custom order or perishable item,
is non refundable & nonexchangable . Insure
your package for the full value or the merchandise
and return it to us using the delivery service of
your choice. For speed and security, we recommend
UPS or FedEx. Check your e-mail. We will notify
you via e-mail once your return has been processed.
Exchanging Your Item:
Once we receive your item
for exchange, we will send your new order by UPS.
Standard shipping fees will apply unless your return
is due to damaged or defective merchandise, or you
were shipped the wrong item, in which case you will
not incur any additional shipping fees. You will
receive an e-mail containing the shipment tracking
number when your new order is shipped.
Returning a gift:
If you are returning a
gift, please call us at 310-453-3311. Corporate
gifts are often custom orders and do no qualify
for return or exchange. Perishable items are not
returnable or exchangeable.
Please send returns and
exchanges to:
Lilla Bello Studio/Store
Attn: RETURNS
1818 Berkeley Street
Santa Monica, CA 90404
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